Shipping policy

Processing Time:
Orders are processed within 2–5 business days after your order is placed. You’ll receive a confirmation email with tracking info once your order ships.

Shipping Times:
Shipping times vary depending on your location and the shipping method selected at checkout. Typical delivery time is 3–10 business days within the U.S. International orders may take longer.

Shipping Rates:
Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Your Order:
Once your order ships, you’ll get an email with a tracking number. If you don’t see it, check your spam/junk folder.

Lost or Delayed Packages:
We’re not responsible for delays caused by the carrier, weather, or customs. If your package is marked as delivered but you haven’t received it, please contact the shipping provider directly.

Wrong Address:
Please double-check your address before placing an order! We’re not responsible for packages sent to the wrong address due to a customer error.

For questions, contact: massimosaquatics@gmail.com